Privacy Policy

At Arch, we are dedicated to protecting your privacy and securing your data. We adhere to rigorous industry standards, including encryption, access controls, and regular audits, to safeguard your workforce data, ensuring compliance with data protection regulations.

Product Analytics and Session Recording

We use product analytics tools to understand how our Site is used. This includes autocapture (tracking of clicks, pageviews, and form interactions) and session recording, which captures interactions such as mouse movements, clicks, and scrolling during your visit so we can reproduce and resolve issues and improve the product. We do not use these recordings to capture sensitive information you enter into password or payment fields. You can learn more in the Terms of Service.

Subprocessors

We collaborate with the following trusted subprocessors to deliver our services. Their privacy policies are available for review:

• OpenRouter – Used for large language models (Kimi K3). Data is stored in the US.
• LlamaIndex – Used for document retrieval and indexing. Data is stored in the US.
• Amazon Web Services (AWS) – Used for core cloud storage, Bedrock model inference, and Lambda compute functions. Data is stored in the US.
• Fly.io – Used for compute virtual machines running our AI agents. Data is stored in the US.
• PostHog – Used for product analytics, autocapture, and session recording. Data is stored in the US.
• Redis – Used for caching and session state. Data is stored in the US.
• Cloudflare – Used for DNS, CDN, and network security. Data is stored in the US.
• Sentry – Used for error monitoring and reporting. Data is stored in the US.
• Axiom – Used for logging and analytics. Data is stored in the US.
• Vercel – Used for hosting and deployment. Data is stored in the US.

SOC 2 Compliance

Arch is SOC 2 Type II certified, reinforcing our commitment to robust security practices. This certification validates our dedication to protecting your workforce data with industry-leading safeguards. You can view more details on our Security page.